Chat software product

Connect your agents and increase productivity. By connecting each live chat with a complete customer profile for context, agents can move quickly using customer chat sneak peek, keyboard shortcuts, and prewritten messages.

Plus, routing chats to the right agents is easy. Improve your team, improve your customer service. Get the most out of your team by coaching agents in real time with private messages. You can also monitor their queues, balance workloads, tap into metrics, and use instant messaging sessions.

No credit card required. No software to install. Go hands-on with Service Cloud and see all the ways you could be delivering better, more efficient customer support in a few easy steps. Try for free. Whether you're on desktop, mobile, or prefer a web client, Zoom offers something for you.

Screen sharing, encryption, and live annotations all come a standard with Zoom, regardless of whether you pay or not. But while a simple one-on-one chat doesn't have any restrictions, having more than three people in a meeting restricts free users to a minute time limit.

Zoom suffered from a number of high-profile security issues in the early days of the pandemic, but things have since changed for the better. Calls are protected by end-to-end encryption, there are new privacy-focussed notifications, and an updated privacy policy makes it clear who can save and share meetings recordings. You can read more about the app's ongoing issues, and measures that have been taken to rectify them, on our Zoom security issues page.

Skype has been in the video chat business for a very long time, and still offers a robust set of features for up to 50 people at a time. It also costs absolutely nothing to use, and is available on just about every device you might need to use.

What's more Skype is well known for being able to connect to landlines and basic cell phones, and supports both international calling and texting.

You do have to pay for this, but it's especially useful for keeping in touch with friends and family several countries away. Skype offers a lot of common features too, including screen sharing, live transcription, and in some cases real-time translation of in-chat audio. While Apple has had Facetime for years, Google's Android operating system lacked its own native equivalent. Instead people had to rely on third party apps that were downloaded from the Play Store, and hope their friends were willing to sign up as well.

Thankfully Duo came along to address that problem, with a video chat app that is remarkably easy to use and accessible within Android's native phone app. What's more, Duo supports a lot of fun features, including the ability to record and send video messages that let you connect with friends and family — even if they're not available at that exact moment.

Duo is even available on iOS, so you can keep in touch with your iPhone-toting friends without having to buy an Apple device for Facetime access. And it even has the same 32 person limit as Facetime, so they don't have much of an excuse to stay away. Gamers already know Discord as a great resource for connecting with their friends over text, but did you know Discord supports video chat, too? Additionally, because it allows for streaming in the app itself, it's a great way to play some games with friends, by streaming one user's screen content to the rest of the group.

In fact, the Tom's Guide staff did exactly that multiple times during the COVID lockdowns, with one user sharing Quiplash from their PC's display to the rest of us playing along by phone.

Thankfully, Discord has even gone so far as to raise its Go Live built-in streaming service from a maximum of 10 people to 50 people temporarily. It's no surprise that FaceTime should appear on this list of the best video chat apps. Apple's software wasn't the first in video chatting, but it was the one that started it all for mobile users, and led the industry toward making video chat easier and more accessible. Today, FaceTime is preinstalled on all Apple hardware and supports a number of really fun and useful features, from cute Animojis, Memojis and stickers to allowing up to 32 people on a single call.

And because FaceTime also has a voice call component — FaceTime Audio — you can easily route calls over data or Wi-Fi whenever you like, where your conversations will sound infinitely better than they do over your cellular provider's voice network. The only downside to FaceTime is of course that you'll only get the full experience on Apple hardware, including iPhones and Macs.

Android and Windows users can join in calls from a web browser, but they can't actually host them. Still it's better than being completely locked out, as was the case before. The beauty of using Facebook Messenger for video chat is that you're probably already signed up to use it.

As long as you have a Facebook account and the Facebook Messenger mobile or web app, you can start video chatting with your Facebook friends right now. Even if you had a Facebook account at one time and have since deactivated it, you can still use Messenger.

Just tap the little video camera icon in the upper-right corner of the screen, and you can start a call with an individual or chat group.

And just like Skype, up to 50 people can be present on a Facebook Messenger video call at the same time — a good sight greater than the maximum 32 video chatters supported by Apple's FaceTime and Google Duo.

Plus, even while you video chat, you can still use Facebook Messenger's myriad other functions, like sending chat messages, stickers and so on. WhatsApp is one of the most popular messaging alternatives on smartphones today, both because you can join with only a phone number and because many of your friends and family are probably already using it.

Up until recently, WhatsApp's video calling feature wasn't the most robust out there. But that changed once the max participant limit was raised to 50, thanks to an integration with Facebook Messenger's new Rooms feature.

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